IT Help Desk Support / Analyst (Temp contract) - PageGroup SSC Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 08/04/2023.

Funciones

The Service Desk Agent is the first and single point of contact. Is responsible for providing first-line support across the EMEA region. Promptly resolve problems, troubleshoot and escalate while assisting the broader team in providing a stable and effective IT service to the business and ensuring the quality of the support as agreed by the Global Service Delivery Community.

* Manage incidents and service requests within the agreed targets
* Manage and effectively deal with service requests and tickets via telephone and ticket or Manage access management requests (Account creation, transfer, user changes, leavers…) within the agreed targets (depending on the team they are supporting in the specific moment. They will operate in a hybrid role where it is requested support due to the volume of the incoming demand.
* Contribute to the maintenance of the Knowledge Base by suggesting improvements & changes based on business feedback
* Ensure the correct application of internal processes for each country and complete troubleshooting is always documented
* Be cross-trained in other regions
* Proactively enable teamwork by collaborating and sharing information with your colleagues across GTS

Requisitos

-Fluent in English and another European language;
-ITIL Foundation Certification is desirable;
-Knowledge of Windows 7 and 10, Citrix environment, including networking components, services and user profiles;
-Abroad level of skills across PC hardware and software systems including: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365;
-Desirable skills in MAC OS.

Se ofrece

Meal voucher, multinational environment, high possibility to become permanent in the company, Career Progression.