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IT Helpdesk Agent with a Native Level of Swedish and Excellent English / Spanish Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 81 días (Actualizada)
  • 2 inscritos

Jornada Completa - Contrato Indefinido - 21.000€ Brutos/anuales - Al menos 1 año de experiencia

Cerrada Inscripción

Comparte:

Empresa

Talent Search People

Our client is a national company, specialised in the provision of solutions and services linked to information technology (IT).
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 04/01/2019

Funciones

As a Helpdesk Agent, your objective will be providing 1st level technical support for clients in Scandinavia, mostly Sweden.

You will be responsible for:

- Supporting, managing and solving queries about 1st level IT incidents and requests from users of headquarters and production plant.
- Assuring excellent customer service.
- Managing incidents and requests pool (catch, dispatch and categorise).
- Documentation of guides and procedures about troubleshooting.

Requisitos

We are looking for a person with the following qualifications, experience, and skills:

Qualifications:

- Native level of Swedish and fluent English or Spanish.
- Knowledge of IT.

Experience:

- Minimum experience as a Helpdesk technician or 1 year experience in customer service.

Skills:

- Excellent communication skills.
- Good knowledge of Microsoft Office.
- Confidence in learning and supporting new software and applications.
- Excellent customer service skills.

Se ofrece

- Full-time position: Monday to Friday 08.00/09.00 - 17.00/18.00.
- Opportunity to work in a multinational company.
- Modern offices in Barcelona.
- Permanent contract.

Etiquetas

  • helpdesk
  • barcelona
  • english
  • customer service
  • swedish
  • communication skills
  • customer oriented
  • interpersonal skills
  • it helpdesk
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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