IT Helpdesk Agent with a Native Level of Swedish and Excellent English / Spanish Barcelona (Barcelona)
- Barcelona
- Inscripción cerrada
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Al menos 1 año de experiencia
21.000€ Brutos/anuales
Atención al cliente
Empleado
1
2
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 04/01/2019.
As a Helpdesk Agent, your objective will be providing 1st level technical support for clients in Scandinavia, mostly Sweden. You will be responsible for: - Supporting, managing and solving queries about 1st level IT incidents and requests from users of headquarters and production plant. - Assuring excellent customer service. - Managing incidents and requests pool (catch, dispatch and categorise). - Documentation of guides and procedures about troubleshooting.
We are looking for a person with the following qualifications, experience, and skills: Qualifications: - Native level of Swedish and fluent English or Spanish. - Knowledge of IT. Experience: - Minimum experience as a Helpdesk technician or 1 year experience in customer service. Skills: - Excellent communication skills. - Good knowledge of Microsoft Office. - Confidence in learning and supporting new software and applications. - Excellent customer service skills.
- Full-time position: Monday to Friday 08.00/09.00 - 17.00/18.00. - Opportunity to work in a multinational company. - Modern offices in Barcelona. - Permanent contract.
Our client is a national company, specialised in the provision of solutions and services linked to information technology (IT).
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