IT Helpdesk Agent Barcelona (Barcelona)

  • Ref: 2370564
  • Talent Search People

  • Barcelona (Barcelona)
  • Hace 44 horas (Actualizada)
  • 106 inscritos

Jornada Completa - Contrato sin especificar - 18.000€ Brutos/anuales - No se requiere experiencia

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Comparte:

Empresa

Talent Search People

COMPUTACENTER is a British-owned business that provides international IT services. Worldwide, Computacenter employs over 10.000 employees providing IT advice and support to major international organisations. Our Global Service Desk is based in the city centre of Barcelona.
  • Barcelona
  • Recursos Humanos
  • Talent Search People
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

We are recruiting for our client a Line 1 Helpdesk Agent with an excellent level of French, Spanish and English. The main responsibilities will be:

- First line technical support to the internal/external staff of the client via phone and email
- Receiving requests and finding the solution to them
- Loggin all calls and incidences in the internal tools
- Escalating unresolved calls to various support teams
- Keeping customers updated on the progress of their case

Requisitos

- Customer service experience and IT knowledge is a plus

Se ofrece

They offer:

- Full time position
- Monday to Friday timetable
- Competitive salary 18.000€/year 
- After 3 months: Ticket restaurant (80€/month)
- After 6 months: Private health insurance
- On-going internal and external TRAINING in IT
- Opportunities for further development
- Free Spanish and Business English language classes given in the company
- Special rate on gym membership
- Parking for Bikes
- Bonus for referred CV's after successful recruitment process
- Excellent kitchen facilities and FREE coffee/hot drinks/water...
- Social activities (parties, sport events, excursions...)

Etiquetas

  • helpdesk
  • it
  • customer service
  • technology
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    8

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