IT Operation Support Specialist Barcelona

Descripción de la oferta

Proceso de selección continuo.

Funciones

POSITION DESCRIPTION



• Reporting to the Regional Client Services Team Lead

• Under direct supervision and responsible for providing basic support to IT users.

• Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems

• Using remote control software, you will provide onsite and cross-border support (EU),

• Conduct regular interaction with IT users using basic customer service skills and communication skills.

• Participate in IT projects and work collaboratively with project team members.

• Work with other support functions on projects and activities related to IT.

• Liaise with partners and vendors on IT related user support.

• Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained.


KEY RESPONSIBILITIES



• Perform basic incident and problem analysis as required to resolve incidents and requests

• Perform hardware and software change requests as assigned

• Perform implementation support as required

• Attend end user meetings as requested to provide local support to users

• Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level

• Install and maintain local infrastructure as required

• Deliver assigned IT and business project initiatives

Requisitos

SKILLS AND KNOWLEDGE



Demonstrable years of IT experience including technical customer support role.



Solid familiarity with desktop applications, including the following:

• MS Office 365 suite

• Windows 10/Windows 11

• Remote support software tool Bomgar

• ServiceNow ticketing tool

• Local client configurations including SAP etc

• Remote/wireless access connectivity configuration and maintenance

• Zscaler and CyberArk

• SCCM



Well developed skills in the following areas:

• Basic troubleshooting and problem analysis

• Good oral and written communications in English and Spanish

• Customer Focused service skills

• Presentation skills

• Willingness to follow instructions and procedures

• Be a team player and independent