Are you ready to take on a new IT challenge in a global company that values collaboration, growth, and innovation?

One of our international clients, a well-established specialty insurance group with a presence across Europe and the U.S., is looking for an IT Service Desk Analyst to join their Barcelona office on a temporary basis. With a culture rooted in excellence and a strong focus on employee development, this is an opportunity to work in a dynamic environment and make a real impact from day one.
Your mission

As a 1st Line End User Support Analyst, you’ll be the first point of contact for IT-related issues, providing remote and on-site support to ensure smooth and effective service across the organization. Your role will be essential in solving technical challenges, maintaining SLAs, and contributing to continuous improvement in service delivery.

Key responsibilities:

Manage your ticket queue efficiently and ensure timely resolution of issues.

Provide 1st and 2nd line remote support and onsite hardware assistance.

Collaborate with 2nd and 3rd line support teams to ensure swift escalation and resolution of more complex issues.

Follow ITIL best practices across incident, request, and problem management.

Occasionally support users outside of standard working hours when required.

Contribute to increasing the first-call resolution rate.

Requisitos

 Your profile:

Previous experience in 1st line IT support and customer service.

Good understanding of desktop hardware and troubleshooting.

Fluent in English and Spanish (spoken and written).

Familiarity with ITIL processes and service management tools.

Strong communication and interpersonal skills.

Ability to work collaboratively in a geographically distributed team.

Flexible and proactive approach to problem-solving.

Willingness to travel occasionally to other company sites.

Se ofrece

 What’s in it for you?

Be part of a European IT team with members across Spain, the UK, France, Germany, and Luxembourg.

Gain experience in a collaborative, high-performance environment that blends technical support with exceptional customer service.

Work with a business that empowers its people and provides support to grow their careers

 Working hours:
Shift pattern between 08:30–19:00 (Mon–Thu) and 08:00–17:00 (Fri), local time. Some out-of-hours support may be required.