IT Service desk with a Excellent level of French and English Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 17/07/2019.

Funciones

This is a challenging role supporting multiple customers (including NGSD and Sanofi), for users from all over the world. Varied workload in a small, friendly team. 
Opportunities to develop new skills due to variety of clients supported and frequent new customers.

The standard scope of this role includes:
- 24x7 Service Desk support for multiple customers (full time position, 36hours por week)
- Carrying out Level 1 troubleshooting 
- Assigning tickets to resolver groups 
- Keeping the customer updated regarding the progress of their case 
- Scheduling on-site interventions - Variety of clients supported and frequent new customers.

Requisitos

We are looking for a candidate with the following qualifications, experience and skills.

Qualifications

- Fluent in French and English

Experience

- Previous experience in customer service 
- Experience in IT or technical support is a plus
- Availability to a rotating 24x7 shift (average 4 days off per week) 
- High level of organisation and multitasking ability required 

Soft Skills

- Very independent worker
- Communication skills
- Team player
- Motivated to learn
- Dynamism, good presentation and motivation
- Customer oriented person

Other:

- Availability to start immediately

Se ofrece

We provide an attractive Benefits package:
Gross salary 18.309.40 euros/year
- Ticket restaurant 
- Private health insurance after 6 months in the company
- On-going internal training in IT opportunities for further development 
- Free Spanish language classes given in the company
- Bonus for referred CV's after successful recruitment process
- Parking for bikes excellent kitchen facilities and free coffee/hot drinks/water...
- Permanent contract
- Nightshift and weekend working allowance 
- Performance bonus 
- 7.5 weeks of holiday allowance 
- Balanced rotating schedule with an average of 4 days off per week. - Varied workload in a small, friendly and experienced team.