IT Service Management Lead (m/f) Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 15/03/2019.

Funciones

You have experience as IT Service Management Lead? You enjoy managing outsourced services? This is you chance! The IT Service Management Lead will drive and support the strategic IT Service Management function and roadmap from the ground up. Join PageSSC.


Description

Key Responsibilities:

Delivering a Service Management platform 

 * Build, deliver, run and support key services and functionalities with a state of the art Service Management platform, to bring Self Services, Orchestration and automation to the Information Technology Service Management, delivering the foundations and maturing the practises for an Enterprise Service Management vision and strategy.

ITIL Implementation

 * Ensure that ITIL is implemented and orchestrated in an appropriate framework, including Problem Management, Critical and Major Incident Management, Change Management and Service Transition.
 * Mature ITSM practices across the business technology organization. Rely on external professional services in order to augment the organization capacity in answering ITSM needs and improvements.

Management

 * Manage an Outsourced IT Software and Service providers, as well as key stakeholders.
 * Work closely with Global Technology Support teams, Delivery, Infrastructure and Application operations, in order to answer their ITSM needs, influence and advice, and propose solutions that answer their needs. Ensure that orchestration and automation of Services, are always considered where possible.
 * Support and lead when necessary, problems & critical incidents.


Profile

Your profile:

 * Education to first degree level or equivalent in technology or business subject is preferred
 * ITIL certified
 * 5+ years in ITSM, IT automation with significant experience with any of the top ITSM players
 * 3+ years in team leadership or management roles
 * Strong supplier management skills with knowledge of key ITSM vendors
 * Strong people management and leadership
 * Problem solving, proactive
 * Strong ITIL background
 * Knowledge in PowerShell, active directory and robotic process automation is a plus
 * High level of English


Job Offer

Our offer:

 * Working in a multicultural environment on global projects
 * Competitive salary based on skills and experience
 * Based in Barcelona
 * Starting Date: Asap

Requisitos

5+ years in ITSM, IT automation with significant experience with any of the top ITSM players
3+ years in team leadership or management roles
Strong Infrastructure & ITIL background
High English