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IT Support American Shift ( 17,00h-02,00h ) Barcelona


  • Barcelona
  • Hace 2 días (Actualizada)
  • 5 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia

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Comparte:

Empresa

Page Personnel

UserZoom is the All-in-One Platform to Rapidly Test Usability & Measure User Experience global leader. We develop a comprehensive SaaS solution to cost-effectively test, measure and improve Usability and User Experience, on both Web and Mobile platforms. Working with clients, such as Google, Paypal, Amazon, Cisco or IBM among others
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 19/04/2019

Funciones

Looking for a Support American Shift ( 17,00h-02,00h ) who is eager to grow and learn!


Description

A Product Support Specialist in the American shift to become part of the UserZoom Product Support department; being responsible of the team, working in a friendly, young and open-minded environment; helping improve processes and eager to learn. Someone who feels comfortable working in a motivating and supporting team, for Fortune 500 enterprise companies, and ensures to keep high our customers satisfaction rates. Someone who is capable of handling cases throughout their lifecycle in the most cautions and careful manner and able to help us improve our service policies, procedures and documentation

 * Provide outstanding customer service to clients and ensuring customer satisfaction and retention
 * Report feedback and feature requests to product team.
 * Follow-up with customers and support engineers to ensure that issues are resolved and customers are satisfied
 * Notify account managers, researchers about critical issues in a clear and detailed manner.
 * Perform trainings of the tool when necessary.
 * Improve customer satisfaction rates.
 * Document all customer issues and report when necessary
 * Expand and improve on customer support abilities and services
 * Collect metrics on common issues and report to training specialist for monthly and bi-monthly training
 * Keep updated the Help Center and support documentation


Profile

* (3+ years) Support role with SaaS product for Enterprise corporations.
 * (2+ years) Performing online and on-site trainings of a software tool.
 * (3+ years) Updating Help Center and documentation.
 *  (2+ years) Updating support policies and procedures.
 * (2+ years) Reporting summaries to superviso
 * Bachelors or Masters Level Degree in IT or related discipline
 * Native-level English, with excellent verbal and written communication skills. Spanish knowledge is a plus
 *  Have easy learning skills to become an expert of the tool
 * Excellent computer skills
 * Have Web knowledge
 *  Knowledge of image editing is a plus
 * An outgoing personality with a can-do attitude 
 * Ability to work effectively within a team environment
 * Ability to multitask, plan and prioritize workload
 * Results-oriented attitude and problem solving skills
 *  High degree of self-motivation
 * Polite courteous manner


Job Offer

* Competitive salary
 * Career plan
 * Excellent benefits package
 * Opportunity to grow professionally in a challenging environment
 * International working environment

Requisitos

Looking for a Support American Shift ( 17,00h-02,00h ) who is eager to grow and learn!
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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