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IT support Analyst onsite - 6 months contract Granollers (Barcelona)

  • Granollers (Barcelona)
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Jornada Completa - Contrato Fijo discontinuo - Retribución sin especificar - Al menos 2 años de experiencia

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A company leading luxury shopping destinations, and committed to creating magical and memorable experiences for our guests.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 02/09/2022


The IT Support Analyst will play a critical role, directly supporting all company team members by providing timely desktop, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.

 * Highly motivated with excellent communication skills and able to integrate well at all levels.
 * A professional and flexible attitude while multi-tasking at an extremely fast pace.

 * Ensure that a high level of customer service is consistently delivered.
 * Provide ad-hoc support and testing resource for IT related projects and office moves.
 * Local monitoring / management the service IT delivers to the company.
 * Proactively monitor ticket queues within the IT Service Management Tool to ensure all tickets are updated and resolved within the defined SLA.
 * Undertake initial diagnosis, categorization and prioritization of all incidents and service requests and perform first line resolution where applicable.
 * Escalate unresolved incidents to internal resolver teams and 3rd party suppliers.
 * Build, configure and install PC's, laptops and mobile devices.
 * Install applications ensuring that the software is approved and licensed correctly.
 * Printer configuration and installation.


 * Minimum 2 years' experience working in an IT Support role.
 * Microsoft Windows 10 desktops and laptops.
 * Microsoft Office (365).
 * Microsoft Active Directory, Azure, Exchange & Windows Server, SCCM, inTune.
 * Apple mobile device support.
 * Windows VPN, Mac VPN Configuration and Administration.
 * Mac OSX installation and configuration & Office for Mac.

Se ofrece

Oportunidades de carrera y desarrollo profesional.



Área - Puesto

Tecnología e informática - Técnico de Soporte

Categoría o nivel


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