IT Support Analyst Rubí (Barcelona)

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IT Support Analyst Rubí (Barcelona)


  • Rubí (Barcelona)
  • Inscripción cerrada
  • 6 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 3 años de experiencia

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Empresa

Page Personnel

Multinational company located in Rubí is looking for a IT Support Analyst.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 03/12/2021

Funciones

 * Provide 1st / 2nd / 3rd level remote or face to face IT support services for the Group, acting as an interface between the IT department and user community
 * End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.
 * Installation, routine maintenance and management of end-user computing devices (desktop, laptop, smartphone and tablet devices); this includes imaging and keeping them up-to-date with management tools
 * Fulfil User Account Management requests, including Access Card Management
 * Maintain the proper operation of Training / Meeting rooms
 * Maintain the asset database and hardware inventory for the office; Manage stock of IT Equipment and maintain Lifecyle Management
 * Perform the IT Induction to newcomers
 * PBX & IP Telephony end-user support: Create new extension numbers, configure IP phone devices, configure softphones etc.
 * Liaising with System & Network Administrators for the management & maintenance of Office infrastructure including Servers, Network, Storage & Data Center facility
 * Efficient implementation of changes to services, technologies and processes (IT Projects / IT Tasks)
 * Preparation and maintenance of technical procedural documents and FAQ's for both IT staff and user community
 * Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management
 * Experience supporting Executive Stakeholders
 * All other duties as assigned.

Requisitos

 * Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware
 * Minimum 4 years of System Administration / Service Desk experience.
 * Certifications in technology fields (e.g. Microsoft) will be considered a plus
 * Strong knowledge and experience of operating system administration (Windows OS / Ubuntu / Mac OS)
 * Strong Knowledge of PC hardware
 * Strong knowledge and experience with most aspects of fundamental networking/distributed computing environment concepts (DNS, DHCP, Active Directory & Domain Architecture, Network topologies, TCP/IP networks, VPN connections)
 * Good Knowledge of Group policy, Puppet as configuration management tools and Encryption
 * Strong Knowledge of Microsoft O365 platform and CISCO VC solutions will be considered a plus
 * Possession of excellent oral and written communication skills, including fluency in oral and written English.
 * Problem solving and analytical skills
 * Customer service orientation
 * Focus on delivery and high tolerance in working under pressure

Se ofrece

Oportunidades de carrera y desarrollo profesional
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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