IT Support and Project Management Representative Madrid

IT Support and Project Management Representative Madrid


  • Madrid
  • Hace 39 horas (Actualizada)
  • 5 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Comparte:

Empresa

Page Personnel

* Services Company.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 21/12/2021

Funciones

IT Support and Project Management Representative position is focused on:
- Providing support from the office according to methodology, content and quality standards defined by the company.
- Supporting customers and team members from the office.
- Providing remote support to customers and team members.
- Scheduling Services delivery.
- CX and project management.

Support:
 * Respond customer phone calls, faxes and emails.
 * Provide remote technical support to customers and Laerdal team members.
 * Consultancy and support to customers by phone, email, video calls, etc.
 * Remote support on networking integration, SimCapture and connectivity troubleshooting.
 * Demo stock control
 * Solve customer enquiries about non product related issues as a back-up for Customer Service.

Services:
 * Schedule Services in a timely manner.
 * Services contract renewal.
 * Activity report in SF
 * Keep data base always up to date in SF.

CX:
 * Manage and report project milestones properly in SF.
 * Contacting and interviewing customers as part of the Customer Success strategy.
 * Manage the Customer Success Journey, meaning setting up milestones, and communicating with team members to secure that the different steps are delivered by them.

Requisitos

 * Technical profile.
 * Comercial Skills.

Se ofrece

* Great opportunity.
  • Área

    Tecnología e informática

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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