IT Support Specialist (Sant Cugat) Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 15/05/2019.

Funciones

We are looking for an IT Technician for be responsible for investigating and resolving software and hardware problems of computer users in multiple countries by performing the following duties.


Descripción de la oferta

* Internal service provider and responsible contact person for our employees in the ES regarding all IT questions.

 * Responsible for the phone hotline in the ES to support our employees

 * You will be responsible to support and maintain our operating systems and deploy operating systems

 * Support the team with creation of advanced Excel formats, formulas, pivot tables, macros and VBA development.
 * Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

 * Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.

 * Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.

 * Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

 * Logs and tracks calls using problem management database, and maintains history records and related problem documentation.

 * Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.

 * Consults with programmers to explain software errors or to recommend changes to programs.

 * Calls software and hardware vendors to request service regarding defective products.

 * Writes or revises user training manuals and procedures.

 * Develops training materials such as exercises and visual displays.

 * Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.

 * Installs personal computers, software, and peripheral equipment.


Perfil del candidato

* Experience with the operating systems: Windows 7, Windows 10, Windows Server 2012R2, Windows Server 2016
 * Experience with Microsoft Office, Microsoft Networks, Active Directory, Exchange and SCCM
 * Experience with Developing Data Base (Visual Basic, Excel, Access).
 * Experience in network technology with common Hard- and Software products (Extreme, Palo Alto, Aerohive etc.).
 * Adaptability
 * Flexibility, Good Communication Skills, self-management, self-motivated, Service Provider moral / Costumer Service orientation, good team player.


Oferta de empleo

Career progression

Requisitos

We are looking for an IT Technician for be responsible for investigating and resolving software and hardware problems of computer users in multiple countries by performing the following duties.

Se ofrece

Perks