The Information Technology team is looking for an IT Support Technician to provide technical assistance, both on-site and online, to students, professors, and staff, answering questions, solving technical problems, and maintaining the company’s network, software, and computer and audiovisual equipment.



Key Action Areas: 

·     Give support to the resolution of stakeholders’ technical incidents

·      Understand the needs of different stakeholders to identify and specify technical solutions to support them.

·      Installation and configuration of network hardware and software

·      Installation and configuration of peripherals

·      Installation and configuration of videoconference and IP telephony equipment

·      Installation and configuration of audiovisual equipment

Requisitos

·      Bachelor’s degree

·      High level of written and spoken English and Spanish

·   3 years of experience in IT Support departments, technology or consulting companies is desirable

·     Knowledge of network videoconferencing systems, networks, name servers, tcp/ip stack, routing, and web and mail servers

·      Knowledge of Office 365, Outlook, One drive, SharePoint, Teams, Google Apps and Active Directory

·      Teamworking and problem-solving skills, customer oriented