IT SUPPORT Coslada (Madrid)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Key Tasks:

Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly.
- Provide second level Service Desk support for desktop and insfrastructure incidents.
- Provide Service Desk support for Android and iPhone mobile devices.
- To administrate and solve incidents assigned to the IT service desk.
- Ensure daily local operation processes are run successfully and act in case of incidents.
- To support customers with various IT services within the areas O365, ERP-system (BPCS &  SAP), PC, LAN and WAN.
- To contribute to continuous improvement as implementing standards with the overall target to increase efficiency
- Collaborate on local and global project delivery in Spain.

You will report to the IT Manager who is located in Coslada (Madrid), Spain

Requisitos

Experience required:

4 years of experience as a first level service desk IT support with frequent customer contacts. 

- Smartphone usage (Android & Apple) for basic end user support
- W10 Client
- Microsoft Office 365
- Windows Server 2016 Administration (User and Printing services management)
- End user Hardware support knowledge.
- Basic networking knowledge and troubleshooting.
- Fluent English and Spanish

Bachelor’s degree in information technology or similar through experience.
Certification within ITIL (Foundation) is an asset

Service minded, business oriented, able to work in a team as well as independently, proactive, able to work with many tasks simultaneously, analytical, enjoy solving problems in a complex environment, able to communicate with non-technical end-users in a professional way, organized able to set priorities.

Se ofrece

We offer a dynamic and international environment where you will support a wide scope of applications used within Atlas Copco. Our users, approximately 580 users, vary from field technicians and salesmen on the road to office based users.

You will be part of the Spanish Service Desk Team, consisting of 5 people, supporting roughly 580 end-users in Spain

We strongly believe in using standards in our IT environment as a prerequisite for improving efficiency in our IT operations.