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Italian / English Gaming Support Agent Granada

  • Granada
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  • 13 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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5CA B.V.

We’re a global outsourcing partner providing 100% remote CX, passionate agents, and data-driven insights. Founded in 1998, we now represent some of the biggest names in gaming and tech industry. Our community is full of ardent gamers and digital natives from around the world.
Descripción de la oferta

Descripción de la oferta

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As a player support agent, your duties will include but not be limited to:

Handling customer support (e-mail and live chat – no phone calls) by doing things like
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and helping sort out gameplay issues
Check updates & newly released content for the game you’re supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.

And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.


Job requirements:

You speak Italian and English at a near-native level. 
You are available to work full-time and in a fixed schedule. 
You have in-depth knowledge about gaming and you love anything related to video games. 
You own a PS4, Xbox One, or a modern gaming PC/laptop. 
You are a fast learner, you take initiative and are awesome at troubleshooting. 
Experience in a Customer Service environment or an international business setting is a plus! 
You have a dedicated quiet work space, located within your own residence.
You are not currently living in the Netherlands, the United States of America, or Argentina.

PC requirements: 

An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload internationally.
A minimum of 6 GB RAM memory
Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
An i5 processor (2,8 Ghz or faster), or better/ similar, max. 3 years old.
A Radeon R7 240 Graphics card or better/ similar.
A smartphone usable for two-factor authentication that runs at least:
- Android 4.4 or newer
- Apple iOS 10.0 or newer

Se ofrece

We offer:

A position at a fast-growing company with ambitious A-level clients.
A casual, international environment where you’ll work with people from over 40 different nationalities.
Flexibility; working remotely means being able to work from anywhere in the world.
No time wasted commuting between home and work.
Top-notch tools, training, and colleagues.

Área - Puesto

Atención al cliente - Customer Service Representative

Categoría o nivel


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