Junior Front Office Agent - Kimpton Vividora Barcelona Barcelona

Descripción de la oferta

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Funciones

Junior Front Office Agent What's the job? As a Junior Front Office Agent, you'll be the friendly face guests rely on for a smooth, welcoming experience. You'll assist with transactions, provide local insights, and help create the warm atmosphere that makes our guests feel at home. Reports to the Front Desk Manager. Your day
- to
- day
- Be the warm welcome that kicks off a memorable guest experience.
- Support the Front Office Supervisors and Front Desk team in daily operations.
- Greet IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
- Assist with guest bookings and share opportunities to enhance their stay.
- Handle cash and credit transactions following established procedures.
- Support the check
- in and check
- out process, including ID verification and key handling.
- Assist guests with requests, questions or basic concerns, escalating when necessary.
- Follow all safety procedures and hotel standards.
- Take pride in your appearance and act as a brand ambassador.
- Stay informed about daily events and hotel activities. What we need from you
- Degree in Hospitality, Tourism or related field (recent graduates or final
- year students welcome) .
- Previous internship or up to 1 year of experience in Front Office or customer service.
- Fluent in local language and English; additional languages are a plus.
- Positive attitude, eagerness to learn, team spirit and passion for hospitality. What to expect from us
- Discounted international room rates.
- Real opportunities for growth within one of the largest hospitality companies.
- Training programmes and access to IHG's learning platform.
- Uniform and laundry service.
- Meals while on duty.
- Private health insurance discount.
- Kimpton Benefits platform with exclusive employee discounts.
- A fun, collaborative work environment

Requisitos

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