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Key Account Coordinator - Dutch Vizcaya
- Ref: 2402316
- Guardian Industries
- Hace 6 horas
Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia
Guardian Glass, a major business unit of Guardian Industries, is one of the world's largest manufacturers of float, coated and fabricated glass products. At its 25 float plants around the globe, Guardian Glass produces high performance glass for use in exterior (both commercial and residential) and interior architectural applications, as well as transportation and technical products.
Duración de la oferta: hasta el 05/12/2018
Responsibilities: - Dealing with all customer account enquires from initial call to order processing, right through to invoice stage. - Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. - Understand & anticipate the needs and requirements of key customers. - Expanding the relationships with existing customers by continuously proposing solutions that meet their objective. - Ensure the correct products and services are delivered to customers in a timely manner. - Serve as the link of communication between key customers and internal teams. - Resolve any issues and problems faced by customers and deal with complaints to maintain trust. - Play an integral part in generating new sales that will turn into long-lasting relationship. - Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metric. - Ability to effectively question or challenge the status quo.- You will be expected to support the external sales team by highlighting new prospect opportunities in a timely manner. - Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business. - Communicate & maintain contact with all internal department to ensure customer orders are fulfill.
Qualifications: * Bachelors' degree. * Experience within a Customer Service role is desirable. * Fluent spoken and written Dutch and English - French and Spanish or any other language are advantage. * Strong customer focus and service mindset. * Strong communication and interpersonal skills with aptitude in building relationships. * Ability in problem-solving and negotiation. * Must be proactive, customer focused and results oriented. * Advanced PC skills in Microsoft Excel, Word, PowerPoint.
Guardian companies are committed to offer a competitive compensation package and an opportunity for you to maximize your potential. We pride ourselves in promoting career opportunities in an open environment, which encourages individual development and gives you opportunities to expand your knowledge and work as part of a global team.
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