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Korean, Chinese, Indonesian or Japanese speaker Madrid (Madrid)
- Ref: 2306258
- Page Personnel
- Madrid (Madrid)
- Hace 9 horas
Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia
Global health insurance service company is looking for Korean, Chinese, Indonesian or Japanese speakers.
Duración de la oferta: hasta el 31/05/2018
Administration process * Determining requirements; answering inquiries; resolving problems; fulfilling requests. * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Fulfills requests by clarifying desired information; completing transactions; forwarding requests. * Coordinate and ensure a correct administrative follow-up of the clients and contracts. * Take full responsibility for the premium/eligibility administration * Handle eligibility requests from Customer Services * Keep records and filing up to date. * Implement contracts in case of new clients * Manage your work, taking into account the applicable procedures and agreements * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. * Commit yourself to high-quality administration and fast transactions Communication process * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. * Respond to questions in a qualitative way. * Manage all communications (letter, fax, e-mail) to clients and insurers. * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...) Relations to other positions * Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...). * Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication. * Contribute to maintaining a co-operative and friendly working environment. * Inform the Operations Manager on problems and inefficiencies.
* Korean, Chinese, Indonesian or Japanese and English bilingual speaker. * Microsoft Office knowledge. * Experience in back office responsabilities.
Location. Madrid. Contract. Temporary/chance to grow up. Salary. 15000 - 16000 € Schedule. M - F (7:00 - 14:45 / 8:00 - 15:45)
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