Kundendienst - Telemarketer Madrid


  • Madrid
  • Hace 19 horas (Actualizada)
  • 2 inscritos

Jornada Indiferente - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Page Personnel

Page Personnel selecciona para importante empresa del sector deporte perfiles con alemán nativo para dar soporte a incidencias
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 06/12/2019

Funciones

Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers in Germany and contribute to the company's success. Among your responsibilities, you will:
- Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.
- Manage the incoming calls and reply to the requests by phone and / or email.
- Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.
- Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.
- Contribute to the department's goals: achieve personal/customer service team targets and call handling quotas.
- Support all processes and operations of multiple departments (sales, financial, admin ...).
- Take the extra mile to engage customers

Requisitos

- Mandatory native level of German + Fluent English
- Valuable previous experience in Customer Service, Help Desk or similar
- Valuable international experience
- Goal oriented with great communication and interpersonal skills
- Flexible, resourceful and able to multi-task while establishing priorities and providing solutions
- Proactive, dynamic, with positive attitude and team spirit

Se ofrece

Oportunidades de carrera y desarrollo profesional
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    6



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