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Customer Service. German Speaker

Page Personnel

Madrid España

Hace 40 horas


Kundendienst - Telemarketer Madrid

  • Madrid
  • Inscripción cerrada
  • 0 inscritos

Jornada Indiferente - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia

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Page Personnel

Page Personnel selecciona para importante empresa del sector deporte perfiles con alemán nativo para dar soporte a incidencias
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 05/02/2020


Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers in Germany and contribute to the company's success. Among your responsibilities, you will:

Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.
Manage the incoming calls and reply to the requests by phone and / or email.
Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.
Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
Build sustainable relationships and trust with customers through open and interactive communication.
Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.
Contribute to the department's goals: achieve personal/customer service team targets and call handling quotas.
Support all processes and operations of multiple departments (sales, financial, admin...).
Take the extra mile to engage customers


Mandatory native level of German + Fluent English
Valuable previous experience in Customer Service, Help Desk or similar
Valuable international experience
Goal oriented with great communication and interpersonal skills
Flexible, resourceful and able to multi-task while establishing priorities and providing solutions
Proactive, dynamic, with positive attitude and team spirit

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