Learning & Development Specialist Barcelona (Barcelona)

  • Barcelona (Barcelona)
  • Hace 19 horas
  • 16 inscritos

Jornada Completa - Contrato De duración determinada - Retribución sin especificar - Al menos 2 años de experiencia

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We are Anything But Ordinary.
We arrange over 8.5 million rentals a year in over 49,000 locations. With customers in over 160 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo


•	To deliver a comprehensive induction program to all new starters within the Barcelona Contact Centre
•	To run business skills workshops and provide coaching, support and on-going development for these areas
•	To assist in supporting the busy Grad Bay area, where new colleagues start interacting with our customers
•	To work closely with the design team and wider delivery team to ensue content remains innovative and meaningful. 
•	Being available to assist the rest of the setup team with shared tasks outside of the daily remit, as required.
•	Full evaluation of delegates and training content, through daily learning checks and formal classroom assessments to ensure continuous improvement 
•	Running more formal meetings – including Probationary Reviews
•	Regular reporting to the L&D Manager with performance statistics, adherence, action plans to address, issues, etc.
•	Travel across other sites for meetings and calibration purposes required twice a year 
•	To continually develop own knowledge and benchmark against external market trends to ensure best practice is maintained.


We are looking for a L&D Specialist to join the team for our site in Barcelona. Reporting to the Learning & Development Manager in Manchester, this is an exciting opportunity with a range of challenges, suitable for someone with a background in training/coaching.

The Learning & Development department is responsible for the training and on-going development of all Operational colleagues across all contact centre sites.

Expertise we need:

•	2 years recent experience as a trainer, where you would have trained high-volume groups of between 10-20 people in a Contact Centre environment
•	Experience as a Contact Centre coach, with a proven track record of improving performance via effective coaching
•	Experience in delivering soft skills training, both at advisor and manager level 
•	Excellent standard of English (spoken and written)
•	Ability to speak a second language (advantageous)
•	Positivity and great people skills


  • coaching
  • lms
  • training
  • formacion de empleados
  • learning and development
  • Área

    Atención al cliente

  • Categoría o nivel


  • Nº Vacantes


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