Middle Office Admin with French - PageGroup SSC Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 07/12/2021.

Funciones

Being based in our Barcelona Shared Services Centre, the role will support the creation and growth of a new team that will be in charge of a range of Middle Office Operations activities (temp workers, contractors/freelancers), providing quality service to our local expert teams. In the first months, the role will be dedicated to support the launch/stabilization of the activities and should evolve to take further/other responsibilities.


Missions

Project related activities: 

 * Support project activities including but not limited to: Preparation of project meetings & materials, taking notes & preparing minutes  
 * Support process & desktop procedure documentation as well as training materials 
 * Support in training & coaching new joiners 

 

Middle Office related activities (not exhaustive): 

 * Gather documentation from different stakeholders: client, operation, local finance & other SSC teams 
 * Perform compliance check on the information and documents received 
 * Process consultant, client or/and candidate information & documentation into our different systems ensuring consistency - including purchase order, contract, expenses and or timesheet 

 * Create and manage client and/or candidate information in our master data bases ensuring accuracy of data & consistency between the different systems 
 * Capture specificities & work closely with the different teams to produce & send invoices or contracts according to requirements 
 * Support continuous improvement effort to reduce error and cycle time, improve accuracy & efficiency 
 * Provide accurate and timely responses and communication to internal and external customers queries & requests  
 * If needed, work closely with public administration to obtain & manage administrative/legal documentation & benefit (for example: allowance, visa, etc.) 

 * Generate, manage & update reports for business needs & performance reporting 
 * Any other ad-hoc activities related to contractor & temp workers management


Profil du candidat

* Ideally Business Administration Degree or equivalent 
 * Ideally prior experience of: 

 * working in shared service center environment 
 * working in Administration, Accounts Payables, Billing and/or Customer Service 

 * collaborating effectively with international team/cross-team to deliver 

 * Fluency in English and an French is a must
 * Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent 
 * Excellent customer-focus & communication skills (written & verbal)  
 * Uses standard procedures and common sense to solve problems 

 * Analytical, problem-solving mindset understanding on how to handle, resolve and escalate enquiries; passes on information promptly 
 * Excellent organizational skills and ability to work under pressure & manage deadlines? 
 * Ability to work independently, take initiatives, continuous improvement mindset 
 * At ease with Excel 
 * For internal hire only: Experience in PRS, Customer Connect or NetSuite is a plus


Conditions et Avantages

* Experience in a very multinational environment (+40 nationalities in the SSC) 
 * Competitive compensation and benefits package in Barcelona, various well-being activity options

Requisitos

Ideally Business Administration Degree or equivalent 
Good Excel Skills
French native
Good communication skills