O2C Collections Specialist (fluency in French) - PageGroup SSC Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 20/01/2025.

Funciones

As member of the Cash Collection Team, for France 
 the main Page Group Continental Europe country:
Contact and follow
up daily your customers by phone calls or e
mails
Understand the whole OTC process for a better dispute management
Understand the legal and contractual recruitment scope
Coordinate with the Billing Teams to solve invoice related disputes
Collaborate with the Sales Team in negotiations with customers
Liaise with the Cash Allocation Team to follow
up customers' payments and its correct matching
Give and keep visibility to the Sales Team on their portfolio's Collection status
Collaboration on one
off French and European projects (reporting, training, process improvement, etc)
Prepare the litigation file for Legal procedures
Achieve monthly personal and team Collection targets around Bad Debt and Cash
in amounts

Requisitos

Fluent and professional French and English
Previous experience in the role highly desirable
Dynamic, organized with a methodical approach
Good negotiation and communication skills (spoken and written)
Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
Customer focus
Ability to work under pressure to attain company objectives and Cash Collection KPIs

Se ofrece

Experience in a multinational environment (+50 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well
being activity options