O2C Collections Specialist UK en Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 13/06/2026.

Funciones

As member of the Cash Collection Team: you will:

Contact and follow-up daily your customers by phone calls or e-mails
Record the Collection activity and invoices statuses changes in the dedicated Collection tool
Understand the whole Order To Cash (OTC) process for a better dispute management
Understand the legal and contractual recruitment scope
Coordinate with the Billing Teams to solve invoice related disputes
Collaborate with the Sales Team in negotiations with customers
Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
Prepare the litigation file for Legal procedures
Give and keep visibility to the Sales Team on their portfolio's Collection status
Collaboration on one-off French and European projects (reporting, training, process improvement, etc)
Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

Requisitos

Fluent and professional English and another european language
Previous experience in the role highly desirable
Dynamic, organized with a methodical approach
Good negotiation and communication skills (spoken and written)
Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
Customer focus
Ability to work under pressure to attain company objectives and Cash Collection KPIs
Desire to belong to and be an active member of a team

Se ofrece

Experience in a multinational environment (+40 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well-being activity options