O2C Collections Specialist with fluent level of French Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 04/04/2025.

Funciones

Position Purpose:

Improve Page Group cash flow
Reduce and avoid Bad Debt
Identify and solve customers' disputes
As member of the Cash Collection Team, for France - the main Page Group Continental Europe country:

Contact and follow-up daily your customers by phone calls or e-mails
Understand the whole OTC process for a better dispute management
Understand the legal and contractual recruitment scope
Coordinate with the Billing Teams to solve invoice related disputes
Collaborate with the Sales Team in negotiations with customers
Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
Give and keep visibility to the Sales Team on their portfolio's Collection status
Collaboration on one-off French and European projects (reporting, training, process improvement, etc)
Prepare the litigation file for Legal procedures
Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

Requisitos

Fluent and professional French and English
Dynamic, organized with a methodical approach
Good negotiation and communication skills (spoken and written)
Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
Customer focus
Ability to work under pressure to attain company objectives and Cash Collection KPIs

Se ofrece

Experience in a multinational environment (+50 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well-being activity options