Operations Manager w/ Native level of Dutch Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 26/12/2018.

Funciones

Do you have experience managing teams and operations in a contact center and are you looking for a new project? Are you structured and not afraid to take on a new challenge? If Dutch or Flemish is your Native language, we are looking for you!

Our client is a Belgian company working for various companies in different industries. Here in Barcelona, the customer service teams for these companies make sure that all Dutch and Flemish customers are assisted in a professional way. In order to structure and organize the teams as well as to ensure that the teams perform great, we are currently looking for an Operations Manager.

Main Responsibilities:

- Building, managing, encouraging and inspiring your Dutch and Belgian B2C/B2B teams; technical support and administrative teams
- Ensuring a great, consistent customer experience that matches your clients´ vision and mission
- Ensuring satisfaction of your current clients and reporting to the Country Director
- Setting up objectives for your teams and following up their achievements, having 1-2-1 meetings
- Keeping your team and Team Leaders motivated, and the service levels high
- Implementing and pursuing different strategies in order to ensure your clients´ continued happiness
- Following up issues and the absence of your teams
- Organizing and planning schedules

Requisitos

Core Skills/experience:

- Previous experience as an Operations Manager in a Contact-Center
- Effective Customer service management skills (communication and leadership)
- Expertise in troubleshooting and analysis
- Dynamism and the ability to motivate teams, hands-on
- Quick-thinker, result-oriented and a team player
- Responsible and organized, able to work closely together in a fast-paced environment
- Experience working with clients (B2B)
- Native level of Dutch/Flemish
- High level of English

Se ofrece

What’s on offer:

- Competitive salary package with a fixed + variable compensation
- Permanent contract
- A dynamic and friendly environment with flat hierarchies
- Centrally located office (El Poblenou) with views on the Meditteranean Sea
- Free Spanish language classes and other interesting benefits

What will you learn?

- Commercial and operational strategies in a fast-paced and dynamic environment
- To apply strategic and analytical techniques, observing the market structure
- Managing a diversity of Customer Service and Sales teams