La oferta ya no está activa. Echa un vistazo a estas ofertas similares:

Customer Service Specialist with Excellent Level of French, English and Spanish

Talent Search People

Tordera - Barcelona España

Hace 20 horas

Inscríbete
Customer Service with a Native level of French and Italian

Fashion Industry

Barcelona España

Hace más de 100 días

Inscríbete
Customer Care Specialist (German)

Selección de Personal

Barcelona España

Hace 44 horas

Inscríbete
B2B Customer Care w/ Native level of Norwegian

Babel Profiles

Barcelona España

Hace 31 horas

Inscríbete
B2B Customer Care Specialist w/ Native level of Danish

Babel Profiles

Barcelona España

Hace 32 horas

Inscríbete
Customer Support Agent with German (m/f)

Page Personnel

Barcelona España

Hace 33 horas

Inscríbete
Customer Success & Operations with native German and high level of Dutch

Talent Search People

Barcelona España

Hace 44 horas

Inscríbete
B2B Customer Care Specialist w/ Native level of Hebrew

Babel Profiles

Barcelona España

Hace 30 horas

Inscríbete
Customer Service Representative with German (w/m)

Page Personnel

Cornellà de Llobregat - Barcelona España

Hace 20 horas

Inscríbete

Order Management / Customer Care with Fluent Arabic and English Sant Joan Despí (Barcelona)


  • Sant Joan Despí (Barcelona)
  • Inscripción cerrada
  • 2 inscritos

Jornada Completa - Contrato Indefinido - Entre 19.000 y 20.000€ Brutos/anuales - Al menos 1 año de experiencia

Inscripción Cerrada

Comparte:

Empresa

Talent Search People


                
            
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 08/07/2019

Funciones

We are looking for a Order Management Associate with Arabic to join an international Pharmaceutical company that is in rapid expansion. The Order Management Associate will be responsible to manage Order-to-Cash activities related to Order Management, Order Fulfillment and Billing. The Order Management Associate will be responsible to perform a broad set of activities reaching from receipt of standard customer orders through multiple source points up to delivery, including timely and effective resolution of issues related to incomplete orders, delivery blocks and billing related activities. These activities include handling of customer complaints and returns as well.

Your main responsibilities will be:

-Responsible to receive and review timely and accurate processing of manual orders as well as reviewing issues related to orders having been electronically received.
-Perform analysis and support resolution of issues related to incomplete orders and standard delivery blocks with internal teams and/ or communication with customers.
-Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.
-Perform validation and resolution of customer complaints including liaising with appropriate internal functions and/or directly with customers.
-Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.
-Perform process controls (ICS, ICM, BPC) as described in the desktop procedures.

Requisitos

We are looking for a person with the following qualifications, experience, and skills:

-Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. ---Alternatively an equivalent progressive working experience.
-1-2 years of experience in Customer Service or other related Order-to-Cash processes.
-Good communication and interpersonal skills.
-Advanced MS Office.
-Experience with ERP systems. SAP experience valuable.
-Highly Customer oriented.
-Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
-Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence of classic Arabic

Se ofrece

We offer:

- Permanent contract (Starting with a 7 month contract)
- Full time position (08h-17h, with 1h flexibility).
- Company Buffet (1,7€ / day)
- Dynamic and international environment.
- 23 days of holidays
- Free drinks and beverage
- Discount in their products and other services.
- Other social benefits

Etiquetas

  • atencion al cliente
  • english
  • customer service
  • arabic
  • customer care
  • order management
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

Inscripción Cerrada


Inscribirme en esta oferta
Inscripción Cerrada

Para crear una alerta debes iniciar sesión o regístrate