Order To Cash with English Barcelona (Barcelona)

Order To Cash with English Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 44 horas (Actualizada)
  • 5 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 3 años de experiencia

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Empresa

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Shared Service Centre leader in its sector with offices located in Barcelona
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 18/05/2021

Funciones

Finance associates of Collections and Accounts receivables for Order to Cash (OtC) in the multi-national Shared Services Center (SSC) will be supporting European markets, ensuring that assigned tasks in supporting Collections and Accounts Receivables (AR) process are performed at expected levels in terms of quality and throughput/ productivity.

Responsibilities:

General:
 * Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed
 * Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
 * Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.
 * Establishes and keeps good relationship with other teams. A team player.

Collections and Accounts Receivables
 * Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.
 * Performs cash application processes, AR related management on a timely and accurate manner
 * Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
 * Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
 * Ensures dispute escalations are properly handled in a customer friendly manner
 * Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.

Personnel:
 * Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.

Services:
 * Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

Continuous Improvement:
 * Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.

Communication and Reporting
 * Ensures clear, effective upward feedback and reporting.

Requisitos

Required Skills:
 * 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
 * Open to work in international environments
 * English as business language and local language to support the region
 * Excellent interpersonal skills with the ability to influence and develop relations at all levels
 * Flexibility and ownership
 * Team player in an multi cultural environment
 * High degree of orientation in customer service
 * Good negotiation skills
 * High School, Vocational Certificate, Post Secondary Diploma

Preferred skills:
 * University Degree
 * Other European Languages (French, Swedish or Dutch)
 * Knowledge of Microsoft Office
 * Knowledge of SAP HYBRIS

Se ofrece

Career and growth opportunities
  • Área

    Administración de Empresas

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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