Order to Cash/Billing Specialist with French Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 05/06/2023.

Funciones

Order to Cash/Billing Specialist with French


Descripción de la oferta

General:

 * Associate will support not only the region assigned, but also overall Billing and Disputes if needed
 * Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
 * Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant
 * Establishes and keeps good relationship with other teams. A team player.

Billing and Dispute Management

 * Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality
 * Responsible for generating accurate and timely invoices, credit notes if applicable for customers.
 * Monitors billing transactions and sending of the invoices.
 * Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner
 * Responsible of dunning process and bad debt management
 * Ensures quality customer interaction while improving the satisfaction.


Perfil del candidato

Required Skills

 * 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
 * Open to work in international environments
 * Working knowledge of OtC processes
 * English and French as business language 
 * Excellent interpersonal skills with the ability to influence and develop relations at all levels
 * Flexibility and ownership
 * Team player in an multi cultural environment
 * High degree of orientation in customer service
 * Good negotiation skills
 * High School, Vocational Certificate, Post Secondary Diploma


Oferta de empleo

Oportunidades de carrera y desarrollo profesional.

 

#LI-DNP

Requisitos

Required Skills

2-4 years of experience in Order to Cash, Billing and Collections or Customer service
Open to work in international environments
Working knowledge of OtC processes