OTC - Billing Supervisor- UK Market Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 29/09/2022.

Funciones

OTC - Billing Supervisor- UK Market


Description

Responsibilities:

General:

 * Responsible for Master Data, Billing and Disputes function leading a large team (~15)
 * Coordinate with third party, other finance members, operations, customer service and sales.
 * Point of contact and escalation for all CMD & Billing/Disputes matters for the SSC, market teams, and customers.
 * Ensures function deliverables meet or exceed quality levels and are delivered with a strong internal control framework.
 * Inspires innovative thinking and leads special projects within function to drive achievement of the SSC objectives.

Personnel:

 * Recruit and build a strong team while engaging the team and promoting a strong culture to retain talent.
 * Serve as a leader and mentor that emphasizes the development and performance of their team.
 * Ensures the right backup in the team through cross training.
 * Support communication structures across the team to ensure key messages are communicated and understood.

Compliance:

 * Acts as a steward for compliance on operational accounting policies and procedures.
 * Assures the integrity of the applicable financial systems and controls.

Continuous Improvement:

 * Contribute to the design and implementation of OtC systems and business process solutions.
 * Follows and implements culture of continuous improvement of processes, policies, operating procedures.
 * Identifies areas that would benefit from process improvements to propose to OtC Senior Manager

Finance & Services

 * Oversees the processes including customer setup, contract management, billing and disputes etc.
 * Actively involved in completing and delivering efficiently all CMD and Billing/Disputes specific activities and milestones, in alignment with the SLA's, KPI's, project plans and deliverables, to ensure success of the function.
 * Leads OtC process strategies to reduce DSO, improve working capital, and increase customer satisfaction.
 * Brings a customer centric mindset to the OtC function, continuously incorporating the voice of customer in OtC policies, processes
 * Develops trusted relationships with stakeholders, both internal and external


Profile

Required Skills

 * Minimum 3 years of experience in Finance, Customer Master Data, Billing, Disputes etc as a team lead or supervisor.
 * Working knowledge of core transactional OTC processes
 * Relevant experience of working in a multi-national SSC
 * Demonstrated Business Process Improvement and/or Reengineering experience
 * Demonstrated experience in impacting the quality and service in previous roles.
 * English as business language
 * Excellent interpersonal skills with the ability to influence and develop relations at all levels
 * University Degree
 * Flexibility and ownership
 * Integrity and ethical behaviour to ensure compliance
 * Good negotiation, coaching, and teaming skills
 * Ability to use analytics to draw insights and drive actions that improve results
 * Strong commercial, customer-oriented profile
 * Proficiency with Microsoft Office


Job Offer

Side benefits
Dynamic environmen

Requisitos

Required Skills
Minimum 3 years of experience in Finance, Customer Master Data, Billing, Disputes etc as a team lead or supervisor.
Working knowledge of core transactional OTC processes