Payroll Customer Service Coordinator w/ Native level of Spanish Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 18 horas (Actualizada)
  • 21 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Entre 3 y 7 años de experiencia

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Babel Profiles

We are a multilingual recruitment agency who provides services in Spain and Portugal, that strongly believes in a personal and creative approach. At Babel Profiles we love to improve, innovate and revolutionize the traditional recruitment concept making us an unconventional agency.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

- Supervising and motivation of the team of 5 payroll specialists.
- Provide them support during their day to day work.
- Distritution and control of the workload in order to reach the highest efficiency possible.
- Participate in recruitment and training of the team members.
- Ensure the client’s satisfaction by monitoring and managing the client relationship.
- In case of issues or requests, analyze the root cause and implement solutions.
- Continuous improvement of services provided to the clients.
- Liase with other departments to meet client service criteria and be continuously updated on processes.
- Maintain relationship between the team and other operational areas.

Requisitos

- University degree – Labor/ Law
- Strong knowledge of Spanish payroll regulations and legislation (multiple industries and their regulations)
- Strong knowledge or payroll applications (A3, Sage, Oracle or SAP).
- Previous experience in payroll at least 5 years (ideally from a BPO or other external service provider)
- Previous experience in managing team min. 1 year (team of approx. 5 people)
- Native Spanish and full professional English.
- Excellent ability to work under pressure.
- Excellent ability to manage stressful situations.
- Analytical person with problem solving attitude and ability to define priorities.
- Ability to motivate and manage team.
- Customer service skills.

Se ofrece

- Excellent work experience in a multinational BPO company in Barcelona.
- Motivational salary.
- Employee benefits (Health Insurance, Life Insurance, Flexible Retribution etc.)
- Possibility for a career growth and development.
- Modern and international work environemt.
- Offices in Poble Nou.
  • Área

    Recursos humanos

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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