Portuguese / English Gaming Support Agent (Remote) Jaén


  • Jaén
  • Hace 24 horas (Actualizada)
  • 0 inscritos
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Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - No se requiere experiencia

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Empresa

5CA B.V.

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers who troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

-As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. 

-You'll help players with account and technical issues and resolve purchase- and gameplay-related queries.

- You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work.

 -You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

As a player support agent, your duties will include but not be limited to:

-You'll handle customer support issues for an assigned game studio. 

-You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. 

-You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work.

 -You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

Requisitos

-You speak Portuguese and English at an advanced level

-You have in-depth gaming knowledge and love anything related to video games

-You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop

-You are a fast learner, take initiative and excel at troubleshooting

-You have a dedicated quiet workspace located within your residence
(Optional) Experience in a Customer service environment is a plus.

Technical requirements:

A minimum internet speed of 2 Mb/s download and 1 Mb/s upload internationally.
A minimum of 8GB RAM
A 64-bit version of Windows 10 or newer, or a recently released version of macOS
An Intel Core i5-760 2.80 GHz or better/similar.
An Nvidia GTX 660 Graphics card or better/ similar or you own a gaming console.
A smartphone usable for two-factor authentication that runs at least:
Android 6.0 or newer
Apple iOS 13.0 or newer

Se ofrece

-A position at a fast-growing company with ambitious Gaming clients.

-A casual, international and diverse environment with people from 40+ nationalities 

-The flexibility to work 100% remotely.  

-No wasted commute time  

-Top-notch tools, training, and colleagues

Área - Puesto

Atención al cliente - Customer Service Representative

Categoría o nivel

Empleado

Nº Vacantes

1

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