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Process Manager Telesales Sevilla (Sevilla)

  • Ref: 2405180
  • Important international company.

  • Sevilla (Sevilla)
  • Inscripción cerrada
  • 68 inscritos

Jornada Completa - Contrato Indefinido - Entre 28.000 y 32.000€ Brutos/anuales - Al menos 5 años de experiencia

Inscripción Cerrada

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Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

We are looking for a Process Manager who will be responsible of the daily operations and KPI management to get the sales goals at our call center platform.

Mainly roles:
- Daily operations review in different channels;  
- Responsible for manage the KPIs to get new sales;  
- Assure right FTE schedule to offer excellence service and get sales align with target;  
- Monitor main KPI in any agent in order to identify any requirement to improve; 
- Assure training resources handle on time to all structure and periodically one to assure knowledge in service experience, product and customer satisfaction;  
- Identify and implement new improvement to offer the best experience (redefine sales pitch to improve it);  
- Analyze call center data to improve processes, maximize efficiency and get the budget;  
- Data analysis to create business models;
- Value external data bases;
- Fast detection on potential issues and escalation to get and offer solutions;   
- Quality monitor of all service to assure right answers and solution;  
- Implement and execute service channel mystery test to assure customer satisfaction;  
- Work with team culture and promote the brand value amongst all co-workers.

Requisitos

5 years or more working with telesales teams, analysing campagins and data bases, creating sales pitch, etc.
Máster degree in business administration, data sciencies, customer experience.
Knowledge in: 
- Customer service;
- Big Data;
- Speech analitics;
- Data bases management;
- CRM;
- Online channel.
Minimum english level: C1.

Etiquetas

  • telemarketing
  • manager
  • crm
  • telesales
  • Área

    Comercial, ventas

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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