Product Support Specialist (USA shift - 5pm to 2 am) Barcelona


  • Barcelona
  • Hace 34 horas (Actualizada)
  • 2 inscritos

Jornada Intensiva - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Leading start up within the All-in-One Platform to Rapidly Test Usability & Measure User Experience global leader. Developing a comprehensive SaaS solution to cost-effectively test, measure and improve Usability and User Experience, on both Web and Mobile platforms. Working with clients, such as Google, Paypal, Amazon, Cisco or IBM among others.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 18/06/2019

Funciones

A Product Support Specialist in the American shift to become part of the Product Support department; being responsible of the team, working in a friendly, young and open-minded environment;helping improve processes and eager to learn.


Descripción de la oferta

* Excellent problem solving skills; make initial recommendations on fixes and route more technical issues to engineers

* Provide outstanding customer service to clients and ensuring customer satisfaction and retention

* Report feedback and feature requests to product team.

* Follow-up with customers and support engineers to ensure that issues are resolved and customers are satisfied

* Notify account managers, researchers about critical issues in a clear and detailed manner.

* Perform trainings of the tool when necessary.

* Improve customer satisfaction rates.

* Document all customer issues and report when necessary

* Expand and improve on customer support abilities and services 2

* Collect metrics on common issues and report to training specialist for monthly and bi-monthly training topics and Help Center

* Keep updated the Help Center and support documentation


Perfil del candidato

* Bachelors or Masters Level Degree in IT or related discipline

* Native-level English, with excellent verbal and written communication skills. Spanish knowledge is a plus

* Have easy learning skills to become an expert of the tool

* Excellent computer skills

* Have Web knowledge

* Knowledge of image editing is a plus

* An outgoing personality with a can-do attitude

* Ability to work effectively within a team environment

* Ability to multitask, plan and prioritize workload

* Results-oriented attitude and problem solving skills

* High degree of self-motivation

* Polite courteous manner


Oferta de empleo

* Competitive salary

* Career plan

* Excellent benefits package

* Opportunity to grow professionally in a challenging environment

* International working environment

Requisitos

* Bachelors or Masters Level Degree in IT or related discipline

* Native-level English, with excellent verbal and written communication skills. Spanish knowledge is a plus

* Have easy learning skill
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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