The Program Director (PM) is the person responsible for implementing the pool of programs under his/her responsibility. The Program Director will report to the Executive Director, will manage a pool of assistants and will interact with Faculty, Students, different departments of IE and external agencies required for running the programs assigned.
	
Key Action Areas:

Interaction with Students: 
• Meet with students in order to solve issues, offer advice, or give support with empathy and sensitivity on a daily basis.
• Manage the relationship with class representatives. 
• Support to students facing academic difficulty. 
• Manage the communication to students.
• Identify ways to improve the student experience.

Interaction with Professors and other departments:
• Liaise with professors to communicate specific student or sections situations, request feedback, ensure timely submission of grades, syllabi, etc. 
• Collaborate with the Admissions Department, Marketing Department, Planning, Documentation, Student Office, Campus Life, Maintenance Departments, etc.

Internal Development:
• Assist the Executive Director in the coordination and implementation of new curricular and extracurricular innovations
• Supervise and coordinate Program Assistants effectively.
• Take responsibility for one of the special program projects. This may include international travel
• Maintain and enhance academic guides and other materials for students.

Requisitos

• Master’s Degree.
• Proficient in English and Spanish (written and oral).
• Minimum of 5 years of experience.
• Strong project management capabilities.
• The candidate will demonstrate solid customer management skills, ability to work under pressure and high level of accountability.
• Excellent customer service skills.
• Experience with online learning methodologies is a plus.
• Ability to travel for face-to-face periods outside Spain.
• Candidates must possess a valid EU work permit.