Quality Agent with German and English (Contact Center) Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 30/06/2018.

Funciones

Are you looking for a job in Barcelona? If you are social media passionate and you are willing to start working in an international environment, we are looking forward to meeting you!

As a quality agent, you will be in charge of:

-  Call monitoring and providing actionable insight in order to help the improvement of agents´ performance in the call center.
- Providing training on quality policies and procedures to team leaders and agents 
- Developing evaluation programs that analyze critical performance behaviors and metrics to the organization.


The office is located in Poblenou, near the beach, and is well communicated by bus or metro. Our team will make you feel at home. 

Working hours are established from Monday to Sunday (rotative shifts). You can decide if you want to work in a morning or evening shift.

- Possibilities of professional growth
- Wage: 21k gross/year 
- Previous training will be provided

Requisitos

- German and English Proficiency
- Leadership competencies
- Goal - oriented candidate
- Previous experience in similar position

Se ofrece

As a quality agent, you will be in charge of:

-  Call monitoring and providing actionable insight in order to help the improvement of agents´ performance in the call center.
- Providing training on quality policies and procedures to team leaders and agents 
- Developing evaluation programs that analyze critical performance behaviors and metrics to the organization