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Quality Customer Service Arganda del Rey (Madrid)
- Arganda del Rey (Madrid)
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Customer Service & Design Manager Iberia
What You will do
Responsibilities - Contact person internally for our market companies and customers regarding the quality of our products
- Responsible complaint handling in the respective programs and systems
- Tracking the effectiveness of countermeasures
- Creation and maintenance of deployments regarding customer complaints and complaints
- Assessment and optimization of the analysis and countermeasures of external customer complaints and complaints
- Tracking of relevant KPIs and preparation of monthly reports
- The jobholder reports directly to the Head of Quality Assurance
- Ability to influence without direct authority
- Excellent communication skills
- Structured and open-minded personality
Who You are
Requirements - Technical studies or similar qualification (preferably mechanical engineering, chemical engineering, production technology, materials technology)
- Strong knowledge and proven experience with BRC, ISO9000, ISO14000 is mandatory
- At least 2 years of relevant professional experience (in a production environment, in Quality field)
- Experience in dealing with customers complaints from quality perspective
- Expertise in the above areas of responsibility
- Fluency in Spanish and English
- Good MS Office & SAP skills
We offer
- A fantastic long-term opportunity to be part of an international company with a secure background
- The ability to progress in the role, career opportunities
- Excellent benefit package
- Great working environment
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