Quality Customer Service Arganda del Rey (Madrid)


  • Arganda del Rey (Madrid)
  • Hace 14 horas
  • 7 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia

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Quality Customer Service

 



Responsibilities:
 
  •  Contact person internally for our market companies and customers regarding the quality of our products 
  •  Responsible complaint handling in the respective programs and systems 
  • Tracking the effectiveness of countermeasures 
  •  Creation and maintenance of deployments regarding customer complaints and complaints 
  • Assessment and optimization of the analysis and countermeasures of external customer complaints and complaints 
  • Tracking of relevant KPIs and preparation of monthly reports
  • The jobholder reports directly to the Head of Quality Assurance
  •  Ability to influence without direct authority  
  • Excellent communication skills Structured and open-minded personality


Requirements:

  • Technical studies or similar qualification (preferably mechanical engineering, chemical engineering, production technology, materials technology) 
  • Strong knowledge and proven experience with BRC, ISO9000, ISO14000 is mandatory 
  • At least 2 years of relevant professional experience (in a production environment, in Quality field) 
  • Experience in dealing with customers complaints from quality perspective 
  • Expertise in the above areas of responsibility
  • Fluency in Spanish and English 
  • Good MS Office & SAP skills


We offer: 

  • A fantastic long-term opportunity to be part of an international company with a secure background 
  • The ability to progress in the role, career opportunities 
  • Excellent benefit package 
  • Great working environment 


If you are interested in this opportunity, please submit your English CV not later than 19th February 2019.


 

Tetra Pak is the world's leading company for food processing and packaging solutions. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With close to 22,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, "PROTECTS WHAT'S GOOD,"(tm) reflects our vision to make food safe and available, everywhere.

More information about Tetra Pak is available at www.tetrapak.com

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