Daily	Create at least one personal connection per day (adoption) -	Contact the guest before arrival -	Prepare amenity based on preferences -	Put alert to meet the guest upon check in -	Rooming -	Follow up calls during the stay-	Meet the guest upon check out 	Create at least one wow story per day-	Adoption wow story after getting to know the guest 	Spend 2 hours around the hotel -	Lateral service in peak hours -	Engage with guests 	Wow check out project -	After pre arrival insert all the guests in the excel document -	Review the departure for the following day and make sure they had an outstanding experience 	1 audit de LQA per day -	Audit a different venue/department everyday using the LQA app 	Room calendar -	Update arrivals, departures and occupancy on the calendar-	Make sure all employees have the correct profile (starting and end date, employee number)	Monthly	Help with orientation 	Role- plays 	Support with projects

Requisitos

Availability to start on September 2025Internship agreement with the universityFull time availabilityMinimum 6 months internshipFluent English, Spanish is an advantage