Quality Internship Barcelona (Barcelona)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Daily

Create at least one personal connection per day (adoption)
- Contact the guest before arrival 
- Prepare amenity based on preferences 
- Put alert to meet the guest upon check in 
- Rooming 
- Follow up calls during the stay
- Meet the guest upon check out

Create at least one wow story per day
- Adoption wow story after getting to know the guest

Spend 2 hours around the hotel 
- Lateral service in peak hours 
- Engage with guests

Wow check out project 
- After pre arrival insert all the guests in the excel document 
- Review the departure for the following day and make sure they had an outstanding experience

1 audit de LQA per day 
- Audit a different venue/department everyday using the LQA app

Room calendar 
- Update arrivals, departures and occupancy on the calendar
- Make sure all employees have the correct profile (starting and end date, employee number)

Monthly

Help with orientation

Role-plays

Support with projects

Requisitos

Availability to start on December 2025 / January 2026

Internship agreement with the university

Full time availability

Minimum 6 months internship

Fluent English, Spanish is an advantage

Idioma requerido: Inglés. Español es un plus

Se ofrece

- Monthly salary of 450€ 
- Uniform, laundry service and personal locker 
- Free public transportation card 
- Free parking during working hours 
- Meals on duty 
- Marriott Discounts 
- Student development plan 
- Spanish classes