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Regional IT Support Manager (Fluent in English) Madrid


  • Madrid
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  • Experiencia

    Al menos 5 años de experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Tecnología e informática

    • Jefe de Informática
  • Categoría o nivel

    Mando intermedio

  • Vacantes

    1

  • Inscritos

    11

  • Contrato

    Contrato Indefinido

  • Jornada

    Jornada Completa

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 02/04/2018.

Funciones

A multinational energy company is looking for a Regional IT Support Manager for their offices in Madrid. He or she will be supporting directly end-users. Speaking a high level of English is a must.


Description

The IT Support Manager will work directly with end-users and managers to:

 * Provide advanced hardware, software, network, and applications problem resolution.
 * Identify areas for improvement in technology landscape, propose solutions and implement projects to complete them.
 * Be responsible for IT support for existing sites and integration of new sites as required.
 * Be an important contributor in standardizing and improving overall global technology platform, and interface with the global IT team to accomplish this.

Specific responsibilities include:

 * Assist end-users with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software at a Tier II level to include, but not limited to: Network Connectivity, MS Office including Outlook and Skype for Business support, and Windows Operating Systems.
 * Analyze, evaluate and test software and hardware problems related to LAN/WAN.
 * Assist in Global Infrastructure management including site to site VPN communication and data routing
 * Monitor and support global data center disaster recovery replication.
 * Utilize and maintain IT ticketing system to manage and document resolution for all IT support tickets. Prepare activity and progress reports regarding support activities.
 * Install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
 * Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis.
 * Track and update the movement of all IT assets (laptops, desktops, printers, etc) within the stipulated database and within time constraints.
 * Contribute knowledge and updated information to maintain the Desktop Support SOPs and Training manuals for Tier II support.
 * Support video conference equipment to include training, setup and problem resolution Processes, documents, and tracks all incoming requests and interactions to the help desk.
 * Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
 * Must keep an assets list of all equipment purchased and upgraded for all sites under management.
 * Coordinate procurement and distribution of IT equipment and applications for all sites in under management.


Profile

* Minimum completion of four years of college-level coursework in computer science, information technology or a related field.
 * 5 years of professional experience related to general computer installation, maintenance and repair or other experiences sufficient to successfully perform the essential duties of the job as listed above.
 * Fluent in English.
 * Computer hardware, software and peripherals: laptops, desktops , Iphone, servers, monitors, cables, network systems, printers.
 * Microsoft technologies including (but not limited to) Windows 2012R2/2016, Active Directory domains, Group Policy, and SQL 2012 database.
 * Current technology related to company applications, networks and telecommunications and the equipment and software required to maximize system support
 * Principles, practices, hardware and software related to the establishment and maintenance of LAN's and WAN's including TCP/IP, DNS, DHCP.
 * Expertise in data center management and data governance.
 * VMware environment experience.
 * Cisco IOS and hardware operation.
 * Cybersecurity understanding and experience.
 * Monitoring the company's LAN's and WAN's.
 * Basic understanding of SAP finance application; Cloud backup envi

Requisitos

- 5 years of professional experience related to general computer installation, maintenance and repair.
- Fluent in English.

MICHAEL PAGE

A multinational energy company.

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  • Recursos Humanos
  • Michael Page

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