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Al menos 5 años de experiencia
Retribución sin especificar
Tecnología e informática
Mando intermedio
1
11
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 02/04/2018.
A multinational energy company is looking for a Regional IT Support Manager for their offices in Madrid. He or she will be supporting directly end-users. Speaking a high level of English is a must. Description The IT Support Manager will work directly with end-users and managers to: * Provide advanced hardware, software, network, and applications problem resolution. * Identify areas for improvement in technology landscape, propose solutions and implement projects to complete them. * Be responsible for IT support for existing sites and integration of new sites as required. * Be an important contributor in standardizing and improving overall global technology platform, and interface with the global IT team to accomplish this. Specific responsibilities include: * Assist end-users with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software at a Tier II level to include, but not limited to: Network Connectivity, MS Office including Outlook and Skype for Business support, and Windows Operating Systems. * Analyze, evaluate and test software and hardware problems related to LAN/WAN. * Assist in Global Infrastructure management including site to site VPN communication and data routing * Monitor and support global data center disaster recovery replication. * Utilize and maintain IT ticketing system to manage and document resolution for all IT support tickets. Prepare activity and progress reports regarding support activities. * Install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments. * Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis. * Track and update the movement of all IT assets (laptops, desktops, printers, etc) within the stipulated database and within time constraints. * Contribute knowledge and updated information to maintain the Desktop Support SOPs and Training manuals for Tier II support. * Support video conference equipment to include training, setup and problem resolution Processes, documents, and tracks all incoming requests and interactions to the help desk. * Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary. * Must keep an assets list of all equipment purchased and upgraded for all sites under management. * Coordinate procurement and distribution of IT equipment and applications for all sites in under management. Profile * Minimum completion of four years of college-level coursework in computer science, information technology or a related field. * 5 years of professional experience related to general computer installation, maintenance and repair or other experiences sufficient to successfully perform the essential duties of the job as listed above. * Fluent in English. * Computer hardware, software and peripherals: laptops, desktops , Iphone, servers, monitors, cables, network systems, printers. * Microsoft technologies including (but not limited to) Windows 2012R2/2016, Active Directory domains, Group Policy, and SQL 2012 database. * Current technology related to company applications, networks and telecommunications and the equipment and software required to maximize system support * Principles, practices, hardware and software related to the establishment and maintenance of LAN's and WAN's including TCP/IP, DNS, DHCP. * Expertise in data center management and data governance. * VMware environment experience. * Cisco IOS and hardware operation. * Cybersecurity understanding and experience. * Monitoring the company's LAN's and WAN's. * Basic understanding of SAP finance application; Cloud backup envi
- 5 years of professional experience related to general computer installation, maintenance and repair. - Fluent in English.
A multinational energy company.
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