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Remote Support Engineer w/ Native Level of English Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Inscripción cerrada
  • 2 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Empresa

Babel Profiles


                
            
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 20/11/2019

Funciones

Remotely resolve hardware and software application problems for customers.
If the customer issue cannot be fixed remotely, trigger on-site interaction and ensure proper handover to the field engineer.
Keep the customer informed of the status of their case and maximize the Total Customer Experience.
Reporting and excellent tracking of customers interactions in our systems, updating case notes and systems with all troubleshooting steps performed.
You’ll play a role on consultancy with our customers on parts info, and specs of the product.
A set of customers are assigned as your primary accounts, you build an ecosystem with customer and primary field engineer, which should speed up a break and fix issues, consultancy inquiries and will focus on optimization of devices by supporting customer on educational programs and maintenance routines.
You will plan, agree and schedule on-site customer visits, to further enhance customer relationship.

Requisitos

Core Skills/experience

Bachelor degree (Electrical, Electronic or Mechanical engineering) is required.
Typically 2-5 years of working experience
Willing to develop a career in a customer support role.
Ability to manage customer expectations & communications and to promote virtual tools. 
Very good customer service skills. Basic experience in remote troubleshooting in a technical environment and customer service business.
Proven analytical and problem-solving skills.
Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans.
Team player.
Overall understanding of the contribution of role into organizational priorities (operational excellence, diagnosis accuracy, total customer experience) able to correlate day to day activity into those organizational priorities
Strong tech knowledge of products and technologies and has the ability to transmit that knowledge to our customers. Constant development of tech skills (on work, on training and at customer site).

Se ofrece

Competitive Salary
Private Medical Insurance
Growth opportunities
Discounts on company's products
Social benefits

Etiquetas

  • it
  • support
  • technical support
  • troubleshooting
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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