Reservation & Sales ManagementProcess all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Follow sales techniques to maximize revenue.Operations & SystemsInput and access data in reservation system.Indicate special room reservation types (complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting the correct code and rate.Answer questions about property facilities/services and room accommodations.Follow proper escalation procedures when addressing guest concerns.Perform other reasonable job duties as requested by Supervisors.Service Standards & TeamworkWelcome and acknowledge all guests according to company standards.Anticipate and address guests’ service needs; assist individuals with disabilities.Speak with others using clear and professional language; answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others; support team to reach common goals.Comply with quality assurance expectations and standards.

Requisitos

Requirements (Preferred Qualifications)Education & ExperienceEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of experience in a hotel reservations department.Supervisory Experience: No supervisory experience required.License or Certification: None required.Physical & Personal AttributesAbility to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Ensure uniform and personal appearance are clean and professional.Listen and respond appropriately to the concerns of other employees.

Se ofrece

 Conditions (Work Environment & Culture)Compliance & Privacy: Follow all company policies; maintain confidentiality of proprietary information; protect company assets, and protect the privacy of guests and coworkers.W Hotels Culture: Driven by the "Whatever/Whenever" service philosophy, an innovative, tuned-in, and up-for-anything spirit.Equal Opportunity: Dedicated to being an equal opportunity employer committed to non-discrimination (including disability, veteran status, or other protected basis).Corporate Environment: Integration into a global portfolio of brands with Marriott International.