Resort Manager Deputy (H/F/X) - Permanent contrat - Spain Palma de Mallorca (Islas Baleares)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Do you want to lead a luxury resort and ensure memorable experiences for guests? Le Collectionist is looking for a Resort Manager to coordinate onsite teams, oversee operations, and guarantee excellence in every detail throughout the season.

Main responsibilities:
· Set up and coordinate the in-resort team before the season: recruit and onboard onsite teams, organize in-house training, arrange office space, vehicles, and housing if needed, implement company tools, and manage contractors and third parties.
· Plan and coordinate weekly staffing needs, ensuring compliance with regulations.
· Manage resort accounts, cash floats, operating budgets, stock, and properties.
· Oversee pre-season house inspections and ensure all properties meet company standards.
· Support pre-arrival teams with sourcing and testing services and experiences.
· Conduct sales training for destinations (Ibiza, Mallorca, Marbella) and properties.
· Supervise check-in and check-out processes, ensuring a high-quality guest experience.
· Act as guardian of customer experience, resolving issues effectively and coordinating internally with Sales and Supply teams.
· Report and follow up any issue or damage in CRM for optimal communication and history.

Requisitos

Qualifications:
· Interest in or sensitivity to the luxury and hospitality sector.
· Bilingual in English and Spanish; knowledge of a third language such as French is a plus.
· Based in Mallorca, Ibiza, or Marbella.
· Experience in luxury rental management.
· Valid driving license.

Skills and competencies:
· Highly organized and punctual.
· Hospitality know-how and strong leadership skills.
· Excellent communication, both written and oral.
· Experience with CRM tools (preferred).

Se ofrece

Work schedule and specifics:
· Onsite presence required, including Saturdays and Sundays, especially during high season.
· Work organized in rotation with the onsite team; overtime may be recovered.

Additional information:
· All positions are open to candidates with disabilities who may require specific accommodations.