Revenue & Reservations Supervisor - Kimpton Vividora Barcelona (Barcelona)

Descripción de la oferta

Proceso de selección continuo.

Funciones

As Revenue & Reservations Supervisor, you'll be supporting the department in all required areas, including market analysis, managing reservations and solving incidents for guests. You'll report to the Director of Revenue Management.

Job functions
· Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines.
· Follow up on any possible fraudulent reservation that may impact the revenue performance.
· Ensure reservation accuracy (segment, channel, routings, traces, etc.).
· Handle no shows and control non-guaranteed reservations.
· Handle escalated guest inquiries and complaints.
· Train and coach reservation agents.
· Support the DORM in analyzing competitive sets, price positioning & future market need periods.
· Support and execute market-wide strategy and promotion implementation.
· Ensure that the hotel sales strategies are effectively implemented in the systems.
· Ongoing Revenue System health-checks and optimization.
· Ensure that all distribution channels effectively support the hotel and maintain rate parity.
· Monitoring of the daily online pricing to make sure it is in line with pricing strategy.
· Monitor market and competitor developments.
· Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained.

Requisitos

· Bachelor's degree in hospitality or related field.
· 2+ years' experience working in Revenue & Reservations.
· Must be fluent in local language and English; additional languages will be highly valuable.
· Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

Se ofrece

· Discounted international room rates.
· Room for professional growth in one of the largest hospitality companies.
· Training programmes and access to IHG's training tool.
· Meals whilst on duty.
· Private health insurance discount.
· Kimpton Benefits: platform with exclusive discounts for employees.
· Cool work environment and lots of fun.