Rooms Supervisor (Housekeeping Manager) Madrid

Descripción de la oferta

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Funciones

The Rooms Supervisor (Housekeeping Manager) is responsible for overseeing the overall operations of the Housekeeping Department, ensuring that Hotel101 Global standards for guestrooms and public areas are consistently met. The role focuses on workforce coordination, staff training, amenity inventory management, and oversight of outsourced laundry services to support efficient, high
- volume hotel operations. Key Responsibilities: Review and analyze the forecast for efficient deployment of the required manpower to ensure all forecasted occupied are serviced according to the standards. Coordinate with the workforce provider and ensure to match the requirements and the headcount being provided. Conduct regular training to the housekeeping personnel to ensure standards are kept and new standards are communicated to all. Use available technology to streamline operations ensuring all guest requests are met within the prescribed delivery times and record all transactions. Manage the logistics of towels and linen drop off and pick up with the outsourced laundry provider. Ensure sufficient inventory of guest amenities to support high
- volume operations, accurately documenting and submitting ending inventory reports to the Operations Manager for consumption review. Monitor function room and business center bookings to ensure deployment of public area attendant in assisting to setup the venues. Conducts audits of rooms and public areas to ensure standards are met. Ensure all housekeeping personnel wear proper, clean, and well
- fitted uniforms at all times. Monitor staff performance and liaise with the workforce provider to maintain the set standards and promote efficiency. Review invoices sent by outsource providers ensuring its accuracy before the preparation of payment. Qualifications and Experience: Bachelor’s degree in Hospitality, Business, or any other related field. Five years of progressive experience in fast
- paced hotels, resorts, food service, or logistics. Strong operational and organization skills. Proficiency in English; able to speak Spanish is preferred.

Requisitos

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