Sales-Driven Customer Success Executive with German Barcelona (Barcelona)

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Sales-Driven Customer Success Executive with German Barcelona (Barcelona)


  • Barcelona (Barcelona)
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Our client Tripadvisor is the world's largest travel site, enabling travelers to unleash the full potential of every trip. TripAdvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do, and where to eat.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 28/05/2021

Funciones

Are you ready to work for a company that will let the hospitality sector grow again? Are you dynamic, sales-minded and do you like to look after your clients? Our client is hiring! Take your chance!

Our client Tripadvisor is the world's largest travel site, enabling travelers to unleash the full potential of every trip. With approximately million´s of reviews and opinions covering the world's largest selection of travel listings worldwide covering approximately 7 million accommodations, airlines, experiences, and restaurants- TripAdvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat. 

For Tripadvisor, we are looking for a Sales driven Customer Success executive for the Hospitality team, someone who takes care of the clients but is also eager to sell. You will be managing different clients in the restaurant and hotel sector and see how you can help them to get the most out of Tripadvisor´s service!

Main Responsibilities
- Make outbound calls to our current customers prior to renewal dates and ensure continuity with the solution;
- Support and guide customers through the subscription renewal process and explain the continued; value proposition and benefit for business success;
- Renegotiate contracts based on current markets, upsell additional features;
- Co-browse with our customers online to demonstrate the value proposition;
- Modify customer engagement to overcome objections and win customers;
- Identify solutions to issues and concerns;
- Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return-on-Investment, traffic, views, and sessions)
- Achieve and exceed agreed Continuity targets monthly and quarterly on renewals, continuity and other related KPI´s;
- Collaborate with Business Development and Optimization sales teams in the pursuit of excellent results and flawless execution.

Requisitos

- 1 to 2 years sales experience;
- A Bachelor’s Degree;
- You have the ¨hunter¨ mentality;
- Account renewal, customer retention, and/or account management experience;
- Fluent level of German
- Excellent written and oral communication in English;
- Superior sales, negotiation, and closing skills with a proven track record of exceeding goals;
- Cold calling (upselling or contacting need leads);
- Not intimidated by technical interaction, co-browsing with customer online;
- Target driven and proven self-starter with the ability to deliver on targets without constant supervision;
- Territory and pipeline management experience using a CRM.

A plus if you have:
- A fluent level of Arabic, Croatian, French, Greek, or Italian.

Se ofrece

- Permanent contract
- Competitive base salary + high-performance bonus;  
- Private health insurance
- Ticket restaurant (lunch/restaurant vouchers)
- Wellbeing Reimbursement Program
- Employee Assistance Plan + WorkLife
- Great location in Barcelona.

Our recruitment process:
- Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
- Step 2: A personality test
- Step 3: Interview with the Hiring Manager ( including a role play)

Etiquetas

  • ventas
  • english
  • german
  • sales
  • crm
  • hospitality
  • account management
  • customer success
  • cold-calling
  • closing deals
  • client relationship
  • target-driven
  • up-selling
  • cross-selling
  • negotiating
  • Área

    Comercial, ventas

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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