Sales & Event Trainee Barcelona

Descripción de la oferta

Proceso de selección continuo.

Funciones

The Sales & Events Intern will work as a team member to create the most professional sales team in Nobu Hotel Barcelona. He/She will be of support to the Sales & Events team. The Intern must demonstrate high energy levels & provide consistently high levels of customer service and accurate and detailed work, whilst also working with Events Executive/Manager to establish and develop solid relationships with the decision makers within the market.
General responsibilities
•	To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
•	To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hotel policies and procedures.
•	To ensure that the hotel’s database is up to date.
•	Provide accurate and timely & handovers to front office complete with rooming list, breakfast vouchers and welcome letters.
•	Liaise with events executive/managers on any corporate, leisure or group issues and action as required, maintaining communication internally.

Specific Duties & Tasks
•	Learn all aspects of the Nobu hotel Barcelona and all pertaining points of interest of the destination
•	Learn hotel room categories, features, and the restaurant’s menu.
•	Learn and perform all aspects of marketing: creating collateral, updating the website, support the PR team, support events, participate in marketing operations meetings, handle marketing calendar, etc.  
•	Support the Events team in proceeding to site inspections and organizing events. 
•	Follow- up on client’s requests, pro- forma invoices, rooming- lists, payments of deposits and outstanding balances, etc. 
•	Maintain complete records of all sales agreements, contracts, and quotes.
•	Ensure that the hotel’s database is up to date.
•	Negotiate with clients and draft proposals after the sale has been executed. 
•	Collaborate with Sales & Events Executives/Managers on corporate, leisure or group issues by taking required actions and maintaining internal communication.
•	Attend and participate in all departmental meetings, training sessions and other information meetings as and when requested to do so. 

Requisitos

Physical Effort and Environment:	
Must be able to carry up to 6 kilos and must be able to sit or stand for 8 hours in one day based on business needs.

Work Schedule:	Must be available to work during any shifts, including evening and, if required on occasion overnight. Must be available to work weekends and holidays if needed.

Qualifications
Education & Experience:	Currently studying hospitality management. Prior working experience in a hotel or restaurant is valuable.

Computer & Other Technical Skills:	Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word. Micros a plus but not a must.
Communication:	Must be fluent in English and intermediate Spanish valuable.