Senior Credit and Collections Specialist Madrid


  • Madrid
  • Hace 12 horas
  • 22 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

MICHAEL PAGE

Important multinational energy firm.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 03/11/2017

Funciones

Important multinational energy firm is looking for a Senior Credit and Collections Specialist.


Description

The selected candidate will be responsible of the following functions:

 * Managing the credit collection.
 * Work closely with Sales and Customer Service department.
 * Organise, establish and monitor the relationship with outsourcing collection companies to ensure scalability of the process to the expected business activity growth.
 * Organise and align IT process, ERP and CRM tools to ensure scalability of the processes.
 * Introduce and evolve effective reporting and assessment tools to minimise risk and proactively identify problem areas and customers.
 * Deal with complex customer issues referred to this level to negotiate their resolution, wherever possible, to the satisfaction of both the customer and the company.
 * Analyse work process and develop proposals for the development and improvement of these to enhance the overall level of service experienced by the customers.
 * Monitor performance against KPI's and analyse trends in the data to ensure that issues can be dealt with quickly by self, or escalated to the appropriate level.


Profile

* Degree in Business Administration, Accounting or similar.
 * Minimum 5 years of experience in Credit and Collections departments from companies belonging to utilities sector (energy, gas, power...) or in outsourcing companies with clients belonging to utilities sector.
 * Desirable Advanced English or Portuguese level.
 * Advanced knowledge of the MS Office Suite.
 * Excellent communication, collaboration and interpersonal skills.


Job Offer

Oportunidades de carrera y desarrollo profesional

Requisitos

Important multinational energy firm is looking for a Senior Credit and Collections Specialist.
  • Área

    Administración de Empresas

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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