Senior Service Delivery Manager (H/M/X) Pozuelo de Alarcón (Madrid)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Experis is a company specializing in professional services and IT project management associated with our 3 practices: Business Transformation, Cloud & Infrastructure, and Enterprise Applications.  

Currently, we combine our technological solutions with the most in-demand skills in the market. Additionally, we provide specialized training associated with the aforementioned service lines. We have a workforce of over 1,800 IT professionals in Spain and an international presence in 54 countries.

Being part of Experis means finding the professional development you need to achieve your goals, offering you:  

You will have discounts on (purchases at Fnac, theater tickets, cinema tickets, Booking reservations).

You can opt for Flexible Compensation if you wish: Salary flexibility (Tax deductible for Income Tax - IRPF). Example: Meal vouchers, health insurance, nursery service, etc. And all of this would be tax deductible for Income Tax (IRPF).

Thanks to ManpowerGroup's agreement with ANDJOY, you have access to more than 1,000 gyms, dance academies, yoga centers... with the option that best suits your needs, and with which you can choose which one to go to each day... remember that it is available anywhere in Spain!

"Bring a friend": once you join us, if you refer a friend who starts working with us, you will receive a bonus.

We provide you with the equipment and everything necessary to work.

We don't forget about training; we want our employees to continue learning. For this, we have an online platform called "Power You." Find your next opportunity with us. Take your career to the next level with Experis!

Requisitos

Do you want to continue growing your career? We're looking for a Senior Service Delivery Manager
Experience in the IT sector, of which, at least 5 year performing same role.
English proficiency level of B2/C1.
Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed.
Understanding and experience in global Workplace and Service Desk services.
Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
Creating reports within ServiceNow is part of the responsibilities.
Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
Experience in Global Services coordinating teams in different countries.
Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
Superior Technician in Management of Compute Systems or Computer engineering degree

Regulated technical certification in ITIL: at least, ITIL Foundation.
Proactivity
Teamwork.
Used to report work done.
Be able to produce documents and reports.
Open minded to change.
Self-taught.